Terms, Conditions, and Delivery

TERMS & CONDITIONS OF PURCHASE: 

 

  • All sales are final and cannot be canceled once processing begins.
    • This is a personal use item that comes in contact with the skin, and therefore, returns cannot be accepted. 
  • Orders cannot be modified once placed as Paypal does not allow us to access your payment information for your security.   
  • All discrepancies or items damaged in transit must be reported within 24 hours of receipt via email to orders@htpaint.com.   Please include your order number and pictures of the incorrect or damaged item(s). 
  • If your order is being shipped anywhere in the state of Kentucky, 6% sales tax will be applied to your order. 
  • If your order is being shipped outside of the state of Kentucky, it is the buyer’s responsibility to comply with the sales tax regulations in his/her state in regards to an online purchase received from out of state. 

 

Money Back Guarantee

We guarantee this is the best travel pillow you’ll buy or your money back less shipping.  To qualify for your money back, you must request a RMA and must ship back the pillow(s) within 7 days of receipt and the return must be received by Sleep Upright within 14 days.  You must get a Return Material Authorization (RMA) by emailing orders@htpaint.comrequesting your money back guarantee.  Please include your order # and the reason for your dissatisfaction.  You will be responsible for the cost to ship the pillow back to us.  We highly suggest that you use a trackable method of transit as we cannot be responsible for any shipments lost in transit or not received by Sleep Upright.  The item(s) will be refunded in the amount you paid on your order LESS $6.99 PER PILLOW returned to cover the cost of our original shipping to you.  If you are sending the pillow back from a country outside of the US, you must send it back duties & taxes paid.  Sleep Upright will not be responsible for any duties/taxes on a RMA.  There are no exceptions to this money back guarantee policy.  All timeframes are strictly adhered to. 

 

ESTIMATED PROCESSING & TRANSIT TIMES: 

 

All orders are Preorders with an expected shipping date in 30-60 days.

 

Domestic Shipping ( After the Pre-Order is complete) 

Estimated transit times are 5-6 business days for the East Coast and Midwest via Fed Ex Smart Post.

Estimated transit times are 5-10 business days for the West Coast via Fed Ex Smart Post.

Estimated transit times are 7-14 business days in Hawaii, Puerto Rico, Guam and APO Boxes via United States Postal Service.

 

International Shipping

( After the Pre-Order is complete) 

We ship worldwide via Fed Ex International Mail Service.  With this service, we ship to a sorting center, where all shipments to your destination country are combined and flown by Fed Ex to your port of entry.  From there, Fed Ex will clear your shipment through customs and your shipment will be turned over to your local postal service for delivery to your destination address.  The estimated transit times are a wide range because they are entirely dependent on how quickly your country’s customs agents will clear the shipment. 

 

Estimated Transit Time:  

The USA, 

All orders are Preorders with an expected shipping date in 30-60 days. (Please expect shipping to be 5-7 Business Days post Pre-Order)

International,

All orders are Preorders with an expected shipping date in 30-60 days.

(Please expect shipping to be 25-30 Business Days post Pre-Order)

 

The receiver is responsible for all applicable import duties and taxes required by your country at the time the shipment is received.